Case Study: mindSHIFT Technologies Launches Servers 21X Faster
Business Need
mindSHIFT Technologies, Inc. is a managed service provider with more than 15,000 endpoints under management worldwide. The company wanted to improve the efficiency of its system administration tasks in order to provide better customer service and to maintain a constant staff size while growing revenues and the number of machines under management.
Solution
The company virtualized many internal and customer servers on a platform of Dell PowerEdge* servers and Dell EqualLogic* iSCSI SANs. Now mindSHIFT is saving IT staff time and improving customer care by automating system management processes using Dell Management Console* and Symantec IT Management Suite*.
At the dawn of the millennium, the founders of mindSHIFT Technologies, Inc. had a major insight about the operations of small companies. They saw that as technology was becoming increasingly complex, it was becoming integral to the functioning of organizations of all sizes. But because small to midsize businesses (SMBs) couldn’t afford to employ a cadre of specialists in different areas of IT, they needed access to technology not as a product, but as a service. The result of this insight: mindSHIFT was founded to give SMBs a reliable IT infrastructure supported by world-class expertise.
Today the company operates as a managed service provider. Customers can outsource all their IT operations to mindSHIFT, including management of clients, servers and storage devices. “We support everything from the keyboard to the Internet: desktop support, customer care, local and wide area networks, messaging, and endpoint security,” says Dave Paris, the company’s VP of technology.
Bill Webb, VP of information technology, says the management team at mindSHIFT has three primary goals. “We want to grow our revenue, contain our costs and increase customer satisfaction. We know these goals aren’t unique, but as we’ve worked with Dell and Symantec to achieve them over the past few years, we’ve come up with some interesting ways to drive value into our business.”
Read the full mindSHIFT Technologies Launches Servers 21x Faster Case Study.
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Case Study: mindSHIFT Technologies Launches Servers 21X Faster
Business Need
mindSHIFT Technologies, Inc. is a managed service provider with more than 15,000 endpoints under management worldwide. The company wanted to improve the efficiency of its system administration tasks in order to provide better customer service and to maintain a constant staff size while growing revenues and the number of machines under management.
Solution
The company virtualized many internal and customer servers on a platform of Dell PowerEdge* servers and Dell EqualLogic* iSCSI SANs. Now mindSHIFT is saving IT staff time and improving customer care by automating system management processes using Dell Management Console* and Symantec IT Management Suite*.
At the dawn of the millennium, the founders of mindSHIFT Technologies, Inc. had a major insight about the operations of small companies. They saw that as technology was becoming increasingly complex, it was becoming integral to the functioning of organizations of all sizes. But because small to midsize businesses (SMBs) couldn’t afford to employ a cadre of specialists in different areas of IT, they needed access to technology not as a product, but as a service. The result of this insight: mindSHIFT was founded to give SMBs a reliable IT infrastructure supported by world-class expertise.
Today the company operates as a managed service provider. Customers can outsource all their IT operations to mindSHIFT, including management of clients, servers and storage devices. “We support everything from the keyboard to the Internet: desktop support, customer care, local and wide area networks, messaging, and endpoint security,” says Dave Paris, the company’s VP of technology.
Bill Webb, VP of information technology, says the management team at mindSHIFT has three primary goals. “We want to grow our revenue, contain our costs and increase customer satisfaction. We know these goals aren’t unique, but as we’ve worked with Dell and Symantec to achieve them over the past few years, we’ve come up with some interesting ways to drive value into our business.”
Read the full mindSHIFT Technologies Launches Servers 21x Faster Case Study.
