Intel vPro® Enterprise for Windows Support and Frequently Asked Questions
Find answers to your questions about Intel vPro® Enterprise for Windows.
Intel vPro® is a foundational PC platform that is specifically built for business. Developed and improved upon for 15 years, this platform integrates a suite of technologies into a single validated solution that delivers more than the sum of its parts. It brings together:
- Business-class performance
- Hardware-based security
- Modern remote manageability
- Platform stability
With Intel vPro® Enterprise for Windows, IT professionals can accelerate business productivity, help better safeguard data and assets, manage from anywhere, and gain long-term fleet stability—all while delivering a great user experience.
Intel vPro® Enterprise is available in all form factors, including thin and light laptops, desktops, all-in-one PCs, and workstations so IT benefits from a standardized platform while meeting the needs of all users.
Businesses use Intel vPro® to deliver benefits to performance, security, management, and stability. IT organizations choose Intel vPro® Enterprise for fewer hardware changes and a more seamless experience for business users.
Additional Intel vPro® features include connectivity support for Wi-Fi 6/6E and Thunderbolt™ 4 technology, plus remote management support with Intel® Active Management Technology (Intel® AMT) exclusive to Intel vPro® Enterprise for Windows. With Intel® AMT activated, IT organizations can access a PC even when it is turned off.
Intel vPro® Enterprise is enabled on select Intel® Core™ processors, but it exceeds beyond just the CPU. It ensures that the latest PC technologies—including security features, manageability capabilities, Wi-Fi 6/6E, Thunderbolt™ 4, and graphics—are integrated and validated to work together.
Many features of Intel vPro® Enterprise are hard at work right out of the box.
For example, battery life and productivity features, as well as simplified connectivity and hardware-enhanced security features, function without any action being taken by the user.
Additional features, including remote management and out-of-band management capabilities, can be enabled with configuration by IT or a managed service provider.
Look for the Intel vPro® badge on your device. When you see the badge, you know that the PC manufacturer has validated the system as meeting the requirements and specifications for the Intel vPro® platform.
To learn more about whether your processor is Intel vPro® eligible, enter your processor information.
Using Intel vPro® Enterprise for Windows
While most Intel vPro® technologies are fully functional right out of the box, some enterprise-level features need to be configured. To enable remote management capabilities, Intel® AMT must be provisioned and enabled. Fleet-wide activation of your Intel vPro® devices is simple thanks to Intel® Endpoint Management Assistant (Intel® EMA), a software tool designed to modernize and simplify the installation and configuration of Intel® AMT. Learn more about how to set up and configure Intel® Active Management Technology.
The Serial-over-LAN feature is one of the most flexible features of Intel® AMT. Learn more on how to use Serial-over-LAN to configure the Intel vPro® platform.
To obtain driver and firmware updates and other software downloads for Intel® AMT, visit the Download Center.
The current version of Microsoft SCCM is now called Microsoft Endpoint Configuration Manager. It has built-in support for the out-of-band management capabilities of Intel® AMT, including the ability to discover and configure Intel vPro® devices.
Security and Compatibility
Intel® Hardware Shield, exclusive to Windows PCs built on Intel vPro®, provides comprehensive hardware-based security features for business.1
Integrated hardware-based PC protection provides more secure business productivity, including below-the-OS-security, application and data security, and advanced threat detection.
Help shut down an entire class of memory safety-related attacks which have long eluded software-only solutions with Intel® Control-flow Enforcement Technology (Intel® CET), now available on all 12th Gen Intel® Core™ and Intel vPro® devices.2
Most major PC manufacturers offer laptops that are built on Intel vPro®. Check for the logo badge, which indicates that the system meets the built-for-business requirements of the Intel vPro® platform.
For a complete list of Intel® processors that support Intel vPro®, including product filtering and sorting, visit the Intel® Core™ processor page.
Part of Intel vPro® Enterprise, Intel® SIPP includes an extensive validation program that aims for no hardware changes throughout the buying cycle—for at least 15 months, or until the next generational release.
With Intel® SIPP, businesses can rely on a stable foundation that offers smoother fleet management and predictable refresh cycles on a global scope. To learn more, visit the Intel® SIPP page.
Intel® AMT is a hardware-based remote management solution that supports the needs of an increasingly mobile workforce for support and management while inside or outside the firewall using tools such as Intel® Endpoint Management Assistant (Intel® EMA).
Intel® AMT also provides persistent out-of-band connectivity. Operating independently of the OS, Intel® AMT allows remote diagnosis and repair even when a system will not run or boot, whether it is on- or off-premises and over both wired and wireless connections.
Additional capabilities in Intel® AMT allow remote management of devices like smart vending machines and digital billboards. With Intel® Endpoint Management Assistant (Intel® EMA), IT teams can manage Intel® AMT devices from virtually anywhere via the cloud.
If you lose your Intel® AMT password, you can recover it by selecting Reset AMT Defaults under the Server Management tab in the BIOS. This option will only be selectable if you first follow a specific procedure with the server boards. For more information, visit this support page.
Legal Disclosures3 4 5
Product and Performance Information
In thin and light Windows-based devices, based on a study by IOActive (commissioned by Intel; as of December 2020) comparing Intel® Hardware Shield security capabilities with corresponding technologies in an AMD Ryzen Pro 4750U-based system. Visit www.intel.co.uk/11thgenvpro for details.
In thin and light Windows-based PCs, based on December 2020 IOActive study (commissioned by Intel) comparing malware detection by the Intel® 11th Gen Core vPro® platform with Intel® TDT and AMD Ryzen Pro 4750U-based system. Visit www.intel.co.uk/11thgenvpro for details on Intel’s industry-leading, CPU behavior‒monitoring technology.
© Intel Corporation. Intel, the Intel logo, and other Intel marks are trademarks of Intel Corporation or its subsidiaries. Other names and brands may be claimed as the property of others.
Performance results are based on testing as of dates shown in configurations and may not reflect all publicly available updates. See backup for configuration details. Learn more at www.Intel.com/PerformanceIndex.