Retailers: Meet Your Future Consumer
Discover what your new normal customers expect and recommendations for strategic growth investments to stay relevant and maximize return.
Download the study results to learn:
Why investment in the omnichannel experience is a must, with approximately 50 percent of purchases projected to be made online despite customers heading back into stores1.
The top five customer pain points, how they vary by region, and how optimized digital channels can help increase margins and profitability.
Adoption rates of innovative technologies, including augmented and virtual reality, and what that means for retailers in the future.
Consumer expectations for sustainability and global differences in willingness to pay for sustainable products.
Product and Performance Information
“The New Normal Consumer: How the Pandemic Changed Consumers for Good.” IHL Group, sponsored by Intel. 2022.