Warranty Information for Intel® NUC Products

Documentation

Warranty & RMA

000005679

11/03/2020

See below for warranty information specific to Intel® NUC products.

Click or the topic for details:

Limited warranties

Intel offers three-year limited warranties on Intel® NUC products purchased from Intel® Authorized Distributors. This warranty covers all hardware items included in the box.

View Warranties

Three-year International icon
Size: 2.86 MB
Date: September 2020

Translated into 39 languages.

Three-year Australia (English) icon
Size: 69 KB
Date: September 2020
Note PDF files require Adobe Acrobat Reader*.

 

System fan warranty considerations

Chassis manufacturers may design enclosures for Intel® NUC Board SKUs that include passive cooling solutions. To accommodate these types of custom chassis, you can remove the factory-installed fan from the board SKUs without violation of the Product Warranty.

Intel accepts returns for board SKUs if you remove the factory-installed fan. However, we may refuse subsequent returns if there's customer-induced damage due to fan removal or overheating.

We intended the original design to operate with the factory-installed fan. It's expected that customers who remove the fans are responsible for ensuring sufficient cooling of the modified system. Intel communicates any concerns to the customer before refusal of subsequent returns.

Before you return defective products

Make sure you know your Windows* OS Activation number (if applicable).

The table describes what to return and what to keep with you.

Product What to return What to keep
Intel® NUC Mini PCs

(These products have memory, drive, and operating system already installed. Individual components can't be replaced separately.)
  • Back up your personal data from the Intel NUC Mini PC to other storage media, if possible. Intel uses a software-based data shredder to erase all data from the storage device of returned Intel NUC Mini PCs. Documents and files stored on the returned device will be lost.
  • Return only the Intel NUC Mini PC, with all components that were pre-installed (memory and drive).
  • If you upgraded the memory module, replace the original memory module before returning it.
  • If you installed a custom-designed chassis lid, put the original lid back on before returning it.
  • Keep any components you installed (memory module upgrades and additional hard drives).
  • Keep the accessory items included in the box (VESA bracket and screws, power adapter, cord, and plug attachments).
Intel® NUC Kits

(These products do not ship with memory, drive, or operating system already installed.)
  • Return only the Intel NUC Kit.
  • If the Intel NUC had a wireless module or an Intel® Optane™ memory module already installed, don't remove those items before returning the unit.
  • If you installed a custom-designed chassis lid, put the original lid back on before returning it.
  • Keep all components you installed (memory modules, hard drives, wireless adapters).
  • Keep the accessory items included in the box (VESA bracket and screws, power adapter, cord, and plug attachments).
Intel® NUC Boards Return only the Intel NUC Board. Keep all components you installed (memory modules, hard drives, wireless adapters).
Caution
Intel isn't able to track or return user-installed components, including items included in the box upon return. Unless otherwise mentioned above, remove all memory and disks from your Intel NUC before sending it to our Warranty Center. Where applicable, make sure to backup all applications and data. Intel is not responsible for any data loss occurring from the warranty process.

Intel NUC Kits sent as warranty replacements don't include a Microsoft Windows* license sticker. If your Intel NUC has a Windows license sticker, we recommend you carefully peel it off the chassis. You can take a photo of it for future reference before returning it to Intel for a warranty replacement. Microsoft Windows stickers aren't available as fulfillment items.

General guidelines
  • Back up all your applications and data where applicable. Intel is not responsible for any data loss that occurs during the warranty process.
  • Refer to your email confirmation for instructions on which parts and accessories you should keep. Intel doesn’t retain any parts and accessories and can’t return them to you.
  • Write your RMA case number on the outside of the box and enclose a copy of your email confirmation.
  • Replacement units may not be shipped to you in original retail packaging. 
Packaging guidelines

If you have the original retail box, you can use that box to return the product:

  • If the original box inserts aren’t available, wrap the item on all sides with bubble wrap or similar cushioning material to ensure a snug fit with minimal movement. 
  • Pack the retail box into a sturdy outer box, with at least two inches of bubble wrap, loose fill foam, or similar cushioning to ensure a snug fit with minimal movement. 
  • You can procure an outer box of adequate size from your local shipping store or post office at your own cost. 

If you don’t have the original retail box:

  • Pack the product in a sturdy box with enough additional packing material to prevent shifting in transit. 
  • You can procure a shipping box of adequate size from your local shipping store or post office at your own cost. 

If you’re returning more than one item, protect each item with enough bubble wrap, loose fill foam, or similar cushioning material to prevent shifting during transit.

 

Related topics
Check Your Warranty Coverage and Request Warranty Support