Troubleshooting Overheating Issues for Intel® Boxed Processor

Last Reviewed: 08-Mar-2018
Article ID: 000005776

If you purchased your computer from a computer manufacturer such as Gateway* or Dell*, opening your computer case may void your warranty. Contact your manufacturer if you are experiencing any overheating warning signs.
Note The troubleshooting tips apply on Intel® Boxed Processors

Following the troubleshooting tips may resolve your issue if you your computer is overheating:

  • Check the Fan/Heat Sink
    • Is it properly installed? Are the push pins in the correct position and is the heat sink securely attached to the socket/motherboard?

    • Clean the fins on the heat sink if you see dust, using a can of compressed air/gas duster.

    • Check for any damage, cracks, or missing pieces.

    • Are you using the recommended cooling solution for your boxed processor?

      • If you are using the fan and heat sink that came in the box with your Intel® Boxed Processor, you have the correct one.

      • If you are using a third-party cooling solution, make sure that it is validated to work based on the processors Thermal Design Power (known as TDP) value.

    • Is there any Thermal Interface Material (TIM) on the bottom of the heat sink?

      • Intel® heat sinks have pre-applied thermal material on them from the factory.

      • Procedure to replace Thermal Interface Material (TIM)

      • Most of the third-party cooling solution has no pre-applied TIM so you need to apply the TIM before installing the cooling solution.

    • ​Are all your fans operational?

      • Carefully inspect that all fans are plugged into the motherboard headers and spinning when system is turned on.

  • Check the Airflow
    • Move cables or other hardware that may block airflow.

    • Do not use more fans than are required for your chassis. More is not better.
  • Ensure proper ventilation
    • Place the computer in a location where it can properly ventilate itself. For desktop, don’t push the chassis up against a wall so that the computer’s vents will not be blocked
  • Make sure that you load default settings in BIOS.

    • Some third-party motherboard has settings that automatically overclock the system. Loading default settings will disable these settings.

    • Make sure that the processor's memory and graphics are not overclocked. Overclocking causes system to overheat.

  • Update the BIOS.
    • Verify you have the latest BIOS and Update if it is needed.
    • Some third-party motherboards require BIOS update to provide accurate thermal settings for the processors.

  • Undo any recent changes made if you have installed a new system.

    • Make sure that you load default settings in BIOS. Loading default settings will revert back to original settings.

  • Loose Cables
    • Check for any loose cables that might be blocking the air flow.
Related topics
Processor Installation Center
How do I know if my computer is overheating?
Processor operation temperature FAQ
Warranty Eligibility of Intel® Processors