Troubleshooting Recognition Issues for Intel® Solid State Drives

Documentation

Troubleshooting

000005872

09/17/2020

See the troubleshooting tips below if your computer doesn't recognize an Intel® Solid State Drive (Intel® SSD).

Notes

System doesn't recognize Intel® SSD

Check your hardware
  • Make sure all cables and ports are clean, dirt-free and are not damaged.
  • Try different cables and ports.
  • If possible, test a known working drive on current port.
  • Make sure the drive is connected directly to the motherboard. (Intel® SSDs connected by an adapter/dongle/enclosure could cause the drive to not be detected in the OS and the Intel® SSD Toolbox).
  • For AIC (add-in cards) try to reseat the drive.
    Note Moving the AIC to a slot closer to the CPU can be tried as well.
  • For PCIe* NVMe devices, confirm the compatibility and proper ports with the motherboard/system vendor.
  • If there is another system available, check the SSD in that system to see if the results are the same.
Check your system BIOS
  • Make sure the motherboard is running the latest BIOS. Check with the motherboard’s manufacturer in order to download the latest BIOS for the board.
  • Make sure the BIOS setting is properly set, especially the SATA mode setting.
Latest drivers and firmware

Error occurred during the operating system installation

  • Make sure the operating system installation boot media is in good working condition/not damaged.
  • Use Secure Erase in the Intel® SSD Toolbox or do a low-level format. Try the installation again.
    Note For SATA drives, Secure Erase in the Intel® SSD Toolbox is only available on the Windows 7* operating system. This functionality is blocked by the OS on later versions.

Find tips and troubleshooting resources for Intel® Optane™ memory.

Related topics
Intel® SSD Tools
When to run a low-level format on an Intel® Solid State Drive
Serial ATA Advanced Host Controller Interface (AHCI): specification, rev. 1.3