How Do I Clear Cache and Cookies on My Browser?

Documentation

Troubleshooting

000018734

08/24/2021

 

Instructions for clearing browser cache and cookies

You can open the menu to clear cache and cookies by pressing Ctrl+Shift+Delete on most browsers. If this step doesn't work, select your browser type below for detailed instructions.

Internet Explorer* 8 Clearing Cache and Cookies

Internet Explorer* 9 Clearing Cache and Cookies

Firefox* Clearing Cache and Cookies

Google Chrome* Clearing Cache and Cookies

Safari* Clearing Cache and Cookies


Internet Explorer 8 Clearing Cache and Cookies

  1. Open Internet Explorer.
  2. Open Safety menu, located near the top of the browser.
  3. Click Delete Browsing History.
  4. Select Temporary Internet files and Cookies.
    Note All other boxes may remain unchecked, according to your preference.
  5. Click the Delete button to delete your cache and cookies.

Internet Explorer 9 Clearing Cache and Cookies

  1. Open Internet Explorer.
  2. Click the gear icon in the top right-hand corner to open up the Tools menu.
  3. Select Safety > Delete Browsing History.
  4. Select Temporary Internet files and Cookies.
    Note All other boxes may remain unchecked, according to your preference.
  5. Click the Delete button to delete your cache and cookies.

Mozilla Firefox Clearing Cache and Cookies

  1. Open Mozilla Firefox.
  2. Open the Menu in the top right-hand corner.
  3. Select Options > Privacy and click Clear Recent History.
  4. Select Everything as the time range, then click details to select what you would like to delete.
    Note Make sure you select Cookies and Cache. All other boxes may remain unchecked according to your preference.
  5. Click the Clear Now button to delete your cache and cookies.

Google Chrome Clearing Cache and Cookies

  1. Open Google Chrome.
  2. Open the Menu in the top right-hand corner.
  3. Select More Tools > Privacy and click Clear Browsing Data.
  4. Make sure you select Cookies and Cache.
    Note All other boxes may remain unchecked according to your preference.
  5. Click Clear browsing data to delete your cache and cookies.

Apple Safari Clearing Cache and Cookies

  1. Open Apple Safari.
  2. Open the Menu in the top right-hand corner and select Preferences.
  3. Select Advanced.
  4. Check the Show Develop menu in menu bar box.
  5. You now have the Develop menu available. 
  6. Select Empty Caches from the Develop Menu.