Warranty Policy for Intel® Boxed and Tray Processors

Documentation

Warranty & RMA

000024255

04/15/2022

Intel® Processors are sold as either tray or boxed. Refer to What Is the Difference Between Boxed and Tray Processors?

Warranty policy for Intel® Boxed Processor

Intel Boxed Processors typically carry a three-year limited warranty that can be fulfilled by Intel (some carry a one-year limited warranty). The warranty eligibility period starts on the original purchase date and doesn't reset if Intel provides a product replacement.

Warranty policy for Tray Processors

The warranty is provided at your place of purchase.

  • For Tray Processors, Intel generally offers a year-one limited warranty solely to direct customers such as Original Equipment Manufacturers (OEMs), resellers and Intel authorized distributors. Intel processors contained in OEM systems are subject to OEM manufacturer warranties and generally are not supported directly by Intel. Contact your OEM, reseller or distributor for warranty support.
  • Starting with the 12th Generation Intel® Desktop tray processors, Intel’s limited warranty to direct customers is extended to three years. The three-year limited warranty does not apply to previous generations of desktop SKUs.
  • Tray processors pre-installed in Intel® Data Center Systems (Intel® DCS) typically have a three-year limited warranty. Learn more in this product brief.
Related topics
Warranty Guide for Intel® Processors
How to Check the Status of Intel® Processors (Tray vs Box)