Article ID: 000025090 Content Type: Troubleshooting Last Reviewed: 07/23/2021

Blue Screen of Death (BSOD) Errors While Using Intel® Processors

Environment

Intel® Processors Windows 10 Operating System

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Summary

Troubleshooting steps to fix blue screen errors with systems using Intel® processors on Windows*

Description

BSOD errors encountered when the system booting up or during normal computer operation.

Resolution
  1. Check the BSOD error message on Microsoft's web site.
  2. Verify that all key hardware components are fully compatible:
    • The motherboard and its BIOS are compatible with the Intel® Processor.
    • The memory specifications comply with the processor's requirements.
  3. Undo any recent hardware or software changes, including but not limited to:
    • Recent change in a BIOS (Basic Input Output System) setting.
    • Any OS patch installed or setting changed.
    • Any recent hardware replacement or upgrade.
  4. Consult with your motherboard manufacturer to verify if a BIOS update is recommended.
  5. Verify if it is possible to do a Windows* Restore from a system restore point.
  6. If the BSOD happens before Windows boots up, try:
    1. Reformatting / re-installing Windows.
    2. Testing by booting the system using only essential components (motherboard, processor, one stick of memory, video card, one storage drive , and power supply).
  7. If possible, test with another processor or try replacing the motherboard.

Disclaimer

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