While enabling system acceleration, you may encounter problems detecting the module within the:
- Intel® Optane™ memory capable applications
- Windows® 10 utilities (such as Device Manager)
Here are some techniques and methods you can use to resolve detection issues with Intel® Optane™ memory.
|Module isn't detected in either the operating system: |
But is detected in the system BIOS
|The module contains old data and needs to be reset or may not have been disabled properly from an earlier volume.||Refer to your system manufacturer for more details or specific guidance before proceeding to follow the steps below: |
|Windows* Device Manager and Disk Management detect the module, but the Intel Optane memory or Intel RST application don't.||System BIOS is not configured properly for acceleration and the Intel® RST controller to detect. The windows apps may be detecting the devices, as the Microsoft NVMe* driver has been loaded.||Refer to your system manufacturer for more details or specific guidance before proceeding to follow the steps below. |
Backup all data before proceeding.
Confirm Remapping is Enabled for the PCIe-M.2 port that contains the module.If the settings were correct and the issue isn't resolved, check the following settings in the system BIOS:
the proper changes and reinstall the OS2.
1 This process may take a few minutes and may look like the page froze. Let the process complete.
2 Changing the SATA mode or Boot Mode requires an OS reinstallation
|Intel® Optane™ Memory Installation Guide|
|Intel® Optane™ Memory Software and Drivers|
|How to Install and Use Intel® Optane™ Memory (Videos)|
|Frequently Asked Questions for Intel® Optane™ Memory|
|Other Help and Support|