The issue and solution in this article apply only to Intel® NUC products.
If you have a laptop or desktop system from another manufacturer such as Dell, HP, Lenovo, ASUS, ACER, etc., contact them for assistance in resolving the error message you're seeing. Click here for a list of popular system manufacturer’s and their support websites.
What are you seeing?
You get either of the following errors when installing the consumer infrared driver (CIR) on an Intel® NUC:
- There is a mistake when installing the Driver: 0xe000020b.
- There is a mistake when installing the Driver: 0x80070103.
Why are you seeing it?
The CIR device is disabled in the BIOS.
How to fix it.
- Press F2 during start to enter BIOS Setup
- Go to Advanced > Devices > Onboard Devices
- Enable Enhanced Consumer IR
- Enable IR Receiver
- Press F10 to save and exit BIOS Setup
- Install the CIR driver
If you follow the steps above and then see the error "There is a mistake when installing the Driver: 0xe000020b when installing the CIR driver", check your Device Manager for errors:
- Press the Windows and X keys together to open the Start menu
- Select Device Manager
- Look for an Unknown Device under Other Devices
- Double-click the Unknown Device to open its properties
- On the Driver tab, select Uninstall Device
- On the confirmation box, choose Delete the driver software for this device
- Click the Uninstall button
- Try installing the CIR driver again