Article ID: 000088140 Content Type: Error Messages Last Reviewed: 01/11/2022

Intel® Graphics Command Center Error: "Could not start recording" on Windows 11

Environment

Windows 11 (21H2) Build 22000 Intel Graphics Command Center version 1.100.3370.0 Windows 10

Windows 11, 64-bit*

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Summary

Describes an issue in which the Intel Graphics Command Center fails to start the recording process under default settings.

Description

When starting to record, Intel Graphics Command Center displays error message: 

undefined behavior. please update your GFX driver and make sure there is no VPN/firewall while streaming 

Resolution

The error occurs when the Windows 11 feature named Controlled Folder Access prevents the Intel Graphics Command Center from saving to the default path C:\Users\[Username]\Videos.

This issue can be fixed in one of two ways, either:

  • Disable the Controlled Folder Access:
    1. Navigate to Settings > Privacy & Security > Windows Security > Virus & threat protection
    2. Click on 'Manage settings'.
    3. Turn off the 'Manage controlled folder access'.

Or

  • Change the save path of your screen record in IGCC:
    • Open IGCC > Home > Capture > File location > Browse
    • Choose a different folder (e.g. Desktop)
    • Click select folder.

Other possible troubleshooting steps:

  • Update operating system to the latest version.
  • Install the graphics driver provided by the computer manufacturer.

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