Article ID: 000088290 Content Type: Troubleshooting Last Reviewed: 11/09/2021

Troubleshooting Microsoft Store* Issues with Intel Software

Environment

• Microsoft store • Intel Software

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Summary

Troubleshooting steps to resolve download issues from the Microsoft Store

Description

Encountered Errors when downloading Intel software from the Microsoft Store

Resolution

Refer to these troubleshooting options if you're encountering issues with downloading Intel® Software from the Microsoft Store:

Complete all the steps listed in Fix problems with apps from the Microsoft Store before considering these alternative options:

  • Reset the Microsoft Store and its cache:
    1. Click Start.
    2. Type cmd, then right-click Command Prompt and click Run as administrator.
    3. Type or paste wsreset.exe and press Enter. (This process can take a few minutes to complete. The Microsoft Store should load after this has completed.)
    4. If the download doesn’t immediately work, reset your computer by clicking Start > Power > Restart then test again.
  • Ensure your machine’s Time and date are correct. Incorrect time and date settings prevent the Microsoft Store from working correctly.
    1. Right-click the clock at the bottom right of your taskbar, and select Adjust date/time > Adjust your time zone.
    2. If time and date aren't set correctly and the Set time automatically toggle is On, you may need to toggle the switch to the Off position while you correct the issue.
  • Remove any security or firewall applications:
    Some third-party security applications, such as antivirus or firewall suites, can cause issues with the Windows Store and its ability to download apps. If you're using a third-party security application, completely uninstall the application and any other programs installed by that application, then restart your computer and check if that resolves the issue.
  • Reregister the Microsoft Store:
    1. Right-click Start.
    2. Click Windows PowerShell (Admin).
    3. Copy the following command in its entirety, then paste it into the PowerShell prompt and press Enter:
      & {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}

If all the above options are unsuccessful, contact Intel customer support.

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